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Archive for 7 noviembre 2016

In 1969, the supersonic aircraft Concorde was the first commercial airliner to replace the traditional and burdensome mechanical and hydro-mechanical flight control systems with the more sophisticated and secure fly-by-wire system. In essence, in a fly-by-wire aircraft the pilot moves the joystick sending messages to a central computer that, once the order has been processed and checked against the rest of the information received from sensors installed along the aircraft, sends an order to the appropriate part of the aircraft, e.g. the engine or the wings.

When fly-by-wire was first introduced, pilots complained that they were not “sensing” the aircraft; they were losing the feeling of how the aircraft was responding. Nowadays more sophisticated algorithms have introduced a feed-back to the pilots, enabling them to “feel the aircraft” like in the old days.

Socio-health care is in the process of going through the same kind of revolution with the same kind of professionals’ complaints. e-Care is introducing a new paradigm into the care process. Many practitioners feel that through long-distance technology, telemedicine for instance, they are losing touch with their patients. Is that true?

Obviously I don’t think so. Haven’t we been using telephone calls as a substitute for face to face meetings since early in the last century? Is not a telephone call effective for solving a myriad of problems that, in the nineteenth century could have resulted even in a war due to the slowness of the response? Think about it: the tools that e-Care puts in our hands are here to solve in minutes what in the old care process would have taken, and still takes, days. Those days are precious when at the other end of the line there is a suffering human being.

e-Care, health or social, is here to help the patient. This is something we should never forget. It is also a tool to help the practitioner to work in a more efficient way. It means the practitioner has to adapt to a new care process, forgetting the old ways in which the patient waited patiently in the waiting room to be seen by the all mighty care professional. That same professional who would explain, in the best of cases in an incomprehensible manner, what was going on.

Today, the patient will demand a clear explanation. A demand full of questions fed by the knowledge, good or bad, acquired on the web. Today the patient will not be patiently waiting, but will be impatiently expecting your to-the-point answers at the other end of the ICT system.

But also today, as a professional you have at your fingertips, or better at your “mouse tips”, more information than you ever dreamed of having. And the combination of general information, together with the much better and accurate information about your patient, puts you on a professional level that your predecessors in the field were never able to achieve.

Do not miss the opportunity, go e-Care! The sooner the better for your patients, and also for you.

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